Returns & withdrawal
For eligible online consumer purchases in the EU, you generally have 14 days after receiving the goods to notify the seller that you wish to withdraw. Tell us using the form below; you do not need to give a reason.
For a valid withdrawal, reimbursement is generally due within 14 days of notification, including standard outbound delivery. The seller may wait until the goods or evidence of return are received. Return costs and any deduction for handling beyond inspection depend on the applicable rules and information given before purchase.
Your consumer rights · Your Europe ↗Free returns
LAVORA pays the return transport cost. Contact support with your order reference to arrange a free collection or a prepaid return. Do not pay a carrier before confirming the arrangement with us.
Return address
Proserpina Quintero · Calle de Langarilla 711 · 39180 Noja, Cantabria, EspañaContact us to arrange the return to this address. You can notify us of withdrawal by email or the form; a reply is not required for the notice to count.
Faulty or damaged goods
Contact support with the order number and a description of the problem. We arrange the appropriate remedy; the free return service does not limit legal guarantees.